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Frequently Asked Questions

Browse answers to commonly asked questions from our travelers and cargo clients.Cant find your answer?
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General Travel FAQs

How Can I Get Through Airport Security More Quickly?

To help make your airport experience smoother:

  • – Arrive at least 3 hours before your international flight.
  • – Keep your passport, boarding pass, and travel documents easily accessible.
  • – Follow airline baggage and liquid restrictions before arriving at the airport.
  • – Place electronics and other items that may require screening where they can be easily accessed.
  • – Follow airport security instructions carefully.

If you have questions before your trip, Alphaget Travel & Cargo Services is happy to help you prepare.

What Are My Options When My Flight Canceled Due to Weather?

Weather-related disruptions are outside the airline’s control, but airlines will typically provide options to help you continue your journey.

Depending on the airline’s policies and seat availability, you may be able to:

  • – Rebook on a later flight.
  • – Be rerouted through another city.
  • – Receive a travel credit or voucher.
  • – Travel on a standby basis.

If your ticket was booked through Alphaget Travel & Cargo Services, our team can help you explore available options and assist with rebooking.

What Happens If the Airlines Lose Your Luggage?

If your checked baggage does not arrive:

– Report the issue immediately to the airline’s baggage service desk before leaving the airport.
– Obtain a Property Irregularity Report (PIR) and reference number.
– Keep your baggage claim tags and travel documents.
– Follow the airline’s baggage tracking process.

Most delayed bags are located and returned to passengers. If baggage is determined to be lost, compensation may be available according to the airline’s policies and applicable international regulations.

If you need assistance, Alphaget Travel & Cargo Services can help guide you through the process.

Ethiopian Airlines FAQs

Baggage Allowance & Fees for flight to/from the US

Baggage allowances and excess baggage fees vary depending on:

  • – Your ticket type
  • – Cabin class
  • – Route
  • – Frequent flyer status

Because airline baggage policies can change, travelers should verify their baggage allowance before departure.

If you booked through Alphaget Travel & Cargo Services, we can help confirm your baggage allowance and explain any applicable excess baggage fees.

Passport, Visa & Health Requirements

Travel requirements vary depending on your destination and nationality.

Before traveling, ensure that:

– Your passport meets the validity requirements of your destination.
– You have obtained any required visas or transit visas.
– You meet any applicable health or vaccination requirements.
– You have any supporting travel documentation required by immigration authorities.

Requirements may change without notice. We recommend confirming all requirements before travel.

Alphaget Travel & Cargo Services can help guide you to the appropriate official resources for your destination.

Traveling to Ethiopia

Visa and immigration requirements

Visitors traveling to Ethiopia may require:

– A valid passport.

– An Ethiopian visa, unless exempt under current regulations.

– Supporting travel documentation if requested by immigration authorities.

Many eligible travelers can apply online through Ethiopia’s official e-Visa system.

If you are unsure which documents you need, Alphaget Travel & Cargo Services can help guide you through the process before your trip.

Ethiopia e-Visa Fees

Ethiopia offers an online visa application system for eligible travelers.

Visa fees, processing times, and eligibility requirements may change periodically. We recommend checking the official Ethiopian e-Visa website for the most up-to-date information before submitting an application.

If you need assistance understanding the application process, Alphaget Travel & Cargo Services is happy to help.

Can I Travel to Ethiopia With a Yellow Card (Ethiopian Origin ID Card)?

Yes, you can travel to Ethiopia with a valid Yellow Card (also known as the Ethiopian Origin ID Card). The card serves as an official document that exempts you from needing an entry visa, work permit, or residence permit, and permits you to stay in the country indefinitely.